Payments, Shipping and Returns

Payments, Shipping & Returns

1. Payments

We offer several secure payment methods to ensure your transaction is protected. We use industry-standard encryption to process your data.

• PayPal: Fast and secure checkout using your PayPal balance or linked cards.

• Bank Transfer: Orders will be processed only after the funds have cleared in our account (typically 1–3 business days).

2. Shipping Policy

We strive to deliver your gear as quickly and safely as possible.

• Processing Time: Orders are usually processed within 2–5 business days. Custom or out-of-stock items may require longer lead times, which will be communicated via email.

• Shipping Rates: Rates are calculated at checkout based on weight and destination.

• Tracking: Once your order is dispatched, you will receive a tracking number to monitor your shipment in real-time.

• Unclaimed Packages: If a package is returned to us because it was unclaimed or the address provided was incorrect, the customer will be responsible for the original shipping fee and the cost of re-shipping.

3. Returns & Right of Withdrawal

In accordance with Italian Legislative Decree 206/2005 (Consumer Code), you have the right to withdraw from the purchase contract for any reason within 14 days of receiving the goods.

Return Conditions (Strictly Enforced)

To prevent abuse and ensure the safety of our athletes, returns are only accepted if:

1. Condition: The product is in original, mint condition, unused, and unwashed. HEMA gear must not show any signs of sparring, sweat, or wear.

2. Packaging: The item must be returned in its original packaging with all labels, tags, and protective seals intact.

3. Non-Returnable Items: For hygiene and safety reasons, items such as under-garments (padded shirts), masks, or customized/made-to-measure equipment cannot be returned once used or if the original hygiene seals are broken.

Cost of Returns

• Change of Mind/Size: As per our policy, the direct cost of returning the goods is the sole responsibility of the customer. We do not provide free return labels for size exchanges or changes of heart. We highly recommend using a tracked shipping service, as we are not responsible for items lost during return transit.

• Shipping Reimbursement: In case of a full return, we will refund the cost of the product. However, if you chose a shipping method more expensive than our standard delivery, the price difference is non-refundable.

4. Exchanges

To avoid unnecessary shipping costs and environmental impact, please consult our Size Charts carefully before ordering. If you need a different size:

1. Return the original item at your expense.

2. Once received and inspected, we will issue a refund.

3. Place a new order for the correct size.

This ensures the fastest turnaround and clear inventory management.

5. Damaged or Defective Items

If you receive a product that is defective or damaged, please contact us at [Insert Email] within 48 hours of delivery with clear photos of the issue. After verification, we will arrange for a replacement or a full refund at our expense.